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Service Level Agreement
Service Level Agreement

Just as all customers are required to agree to our terms and conditions, we have decided to set out some areas which we guarantee to all customers as this is only fair.

We always strive for 100% server uptime and on a week to week basis this is achieved very often. We will always work hard to keep the servers available and performing to their highest standard.

Money Back Guarantee
We are happy to provide a full, ‘no questions asked’ refund of all monies paid by you within 14 days of ordering if you are not happy. Please note however that our terms and conditions set out a couple of restrictions on this.

Customer Support
We will always provide the best support possible using methods such as knowledge base and online helpdesk.

Data Protection
We agree never to sell, make public, or distribute your details that we keep with your account records. This information is for internal use and will never leave the company..

Credit Card Security
All online purchases are carried out by a third party payment processor with the highest security in place. We never have access to your sensitive payment details and we do not store it in any way, shape or form. Our methods of payment are currently handled by

No Hidden Costs
We guarantee to charge you the price that you see on the website for our hosting packages with absolutely nothing added. There are no setup fees, admin fees, or other hidden costs that will be added at the latest stage or ordering.

If you would like to contact us with an issue relating to our service level agreement, please use our contact page.

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