Just as all customers are required to agree to our terms and conditions,
we have decided to set out some areas which we guarantee to all customers
as this is only fair.
We always strive for 100% server uptime and on a week to week basis this
is achieved very often. We will always work hard to keep the servers
available and performing to their highest standard.
Money Back Guarantee
We are happy to provide a full, ‘no questions asked’ refund of all
monies paid by you within 14 days of ordering if you are not happy.
Please note however that our terms and conditions
set out a couple of restrictions on this.
We will always provide the best support possible using methods such as
knowledge base and online
We agree never to sell, make public, or distribute your details that we
keep with your account records. This information is for internal use and
will never leave the company..
Credit Card Security
All online purchases are carried out by a third party payment processor
with the highest security in place. We never have access to your
sensitive payment details and we do not store it in any way, shape or
form. Our methods of payment are currently handled by
No Hidden Costs
We guarantee to charge you the price that you see on the website for our
hosting packages with absolutely nothing added. There are no setup fees,
admin fees, or other hidden costs that will be added at the latest stage
If you would like to contact us with an issue relating to our service
level agreement, please use our contact page.