Customer Care > Pre Sales FAQ
Shown here are a selection of frequently asked sales questions. If you don't see the answer to your questions here or on the rest of the site please don't hesitate to contact us.
Please note that this is only a tiny part of our FAQ database and all customers get access to our packed Frequently Asked Questions section featuring a lot of useful information associated with our services.
Do you accept international
Can I try out an account
before spending any money?
We are sure that you will be pleased with your hosting account but if not we will be happy to refund your money within 14 days of opening your account with us.
Please note however this is as long as our terms and conditions have not been breached and does not include any domain name fees. Also, if over 50% of your resource allocation has been used before requesting the refund we are unable to process the request.
How fast do you answer support questions?
Support tickets are answered within 24 hrs, 7 days a week, 365 days a year. Most times your support tickets are answered within just minutes
In our Control Panels, can we setup email addresses, sub-domains, auto-responders and the like thereof?
Yes, the Control Panel is one of the very best in the
industry. You can manage all aspects of your hosting from setting up
email addresses to configuring your MySQL databases. It's set out in a
friendly manner and it's easy to understand and use.
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