Your credit card will be automatically billed monthly or any pre-defined periods from the day that you originally opened your account with us. So if you opened your account on the 5th of the month, billing will take place around the 5th of each month, with automatic recurring payments from your credit card. We  accept payments from a valid credit card, through our credit card processing partners.

If you are interested in other mode of payment, you can contact our Sales at

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How can I upgrade or downgrade my account?

You can upgrade or downgrade your account easily. Just choose the Plan level that you'd like to upgrade to, and we'll adjust your recurring payment to suit the new plan amount. There is no interruption to your hosting services during this upgrade.

So open a ticket up at the Helpdesk with the following information -

(1). Your Client ID.

(2). Your Username.

(3). Your Billing Account password.

(4). The new plan name

Please note - If you open your Starter Plan account on the 5th of the month and you want to upgrade to Business Plan. We will edit your current recurring transaction from Starter Plan to the business Plan. You will then be billed the full Business Plan fee on the 5th of next month, yet you will be upgraded at the time of your upgraded request.

This also works back the other way - if you open your Business Plan account on the 5th of the month and you want to downgrade to Starter Plan. We will then edit your current recurring transaction from Business Plan to Starter Plan. You will then be billed the Starter Plan fee on the 5th of next month, yet you will downgraded at the time of your request. We cannot do partial refunds for this account downgrade, just like we do not bill extra for account upgrades that fall before the recurring billing date.

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What happens if my credit card is rejected?

Your credit card is billed monthly for the amount of your plan etc. If an unsuccessful attempt to bill your credit card is made, the system will email you and let you know that we will try to bill your credit card again.

We will made three attempt If this is still unsuccessful, then you will receive an email saying that we couldn't bill your credit card and your recurring arrangement has been removed from the recurring billing database.

IMPORTANT - If we do not receive the payment  within 24 to 48 hours, your account will then suspended until we receive payment and then your account will be unsuspended.   We reserved the right to cancelled the account if we do not hear from you as we assumed that you are no longer interested in our services

We are human and realize that folks might run into difficulties with their payment from time to time. If you let us know that you're having some difficulties and work with us, we won't suspend your account. Work with us and keep us informed and we'll work with you.

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How can I cancel my account?

To cancel your account, please submit a ticket to the Helpdesk with the following information -

(1). Your Client ID.

(2). Your Username.
   
(3). Your billing account password for verification

We will then stop your recurring payments and delete all files in your WHM account. If you cannot provide us with the above information, we will not delete that WHM account, for obvious security reasons.

IMPORTANT NOTE: Make 100% sure that you have copies of all your files before you submit a request for us to cancel your account. As soon as you submit your request to cancel your account, we stop the recurring transactions (if any) and then delete your account from the server you're on.

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